Shop Assistant (CJIA)

Reports to: Duty-Free Supervisor

Location: Timehri, Guyana

Description

As a Duty-Free Shop Assitant, you are responsible for welcoming, assisting, and advising customers in our Duty-Free Shop located at CJIA (national airport). You primarily serve travelers commuting to and from Guyana. Your role is essential in ensuring high customer satisfaction and achieving sales targets.

You contribute to a clean, well-stocked, and secure shop environment, where every customer receives friendly and professional service.

Requirements

VOS (or equivalent) level of education and thinking

Minimum 1 year of experience in a similar customer service or retail environment

Customer-oriented and service-minded

Able to work flexible hours, including weekends and holidays

Honest, helpful, and cooperative attitude

Physically fit and capable of performing light manual tasks

Key Responsibilities

Customer Service & Sales
- Welcome and assist customers in a friendly and professional manner
- Recommend products based on customer needs and preferences
- Promote new arrivals, offers, and loyalty programs
- Handle customer inquiries and complaints appropriately

Store Operations
- Label and price store items accurately
- Restock shelves and ensure the sales floor is clean and organized
- Maintain up-to-date product knowledge
- Support visual merchandising and display setup
- Collaborate with team members to achieve sales targets

Key Competencies

Customer Focus: Delivers friendly and attentive service that enhances the customer experience
Flexibility: Adjusts easily to changing shifts, customer needs, and work tasks
Helpfulness: Willingly supports colleagues and customers alike
Integrity: Handles products and transactions responsibly and honestly

What we offer

🏢 A dynamic working environment
Join a growing, family-owned company with over 25 years of experience in import, wholesale, retail, and travel retail across Suriname and Guyana. You’ll be part of a dedicated team working with international suppliers and serving a broad local customer base.

📦 Diverse product and task portfolio
Work with a wide range of categories—from spirits & wines, food & non-food to fashion and duty-free products—across offices, bonded warehouses, retail stores, and border locations.

🚛 Strong logistics backbone
Benefit from a well-organized back office and our own fleet of distribution vehicles, including bonded warehouse facilities in both countries. This ensures optimal stock availability and reliable deliveries.

🌍 International partnerships
Collaborate directly with global brands and suppliers. You’ll gain hands-on experience in building sustainable partnerships while sharpening your commercial and brand development skills.

📈 Growth & development opportunities
We value teamwork, ownership, quality, service, and respect. At Simextra Group, you’ll have the chance to grow—both within your role and across our expanding organization.

🏬 Varied and future-focused work
Whether you’re in import & distribution, retail, brand management, or travel retail, every day offers new challenges and opportunities in fast-moving markets.

🤝 A supportive and professional team
Join a team of driven professionals in a collaborative culture where openness, initiative, and accountability are encouraged.

Full name(Required)

Phone number(Required)

Curriculum Vitae (CV)(Required)

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Motivational letter

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Our dedicated team of professionals is focused on setting the right goals and developing long-term and trustworthy partnerships with both suppliers and customers.